Shipping information

If you are in or around Melbourne, we offer free store pick-up on every product. For everyone else we have fast, affordable shipping across Australia.*

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Dry stock & equipment shipping

Weekday dispatch  ·  You pay our exact cost

We charge you exactly what it costs us to ship dry stock and equipment. We primarily use Australia Post Parcel Post and always provide tracking.

Shipping is based on product weight and service type. To get an accurate cost, add an item to the cart and go to checkout.

Livestock (fish & coral)

Shipped on Tuesday  ·  Overnight airport option

We offer two ways to get livestock delivered. Both leave the shop on a Tuesday.

Shipping terms and conditions

The following are our general terms and conditions for delivery. If you want to know more about our DoA or returns policies, please visit here.

By requesting us to ship a product or livestock item to you, you are agreeing to the following terms and conditions:

• Price changes. All shipping prices are subject to change without prior notice.
• Right to refuse shipping. We reserve the right to refuse shipping for certain products, locations, or under specific circumstances. If we choose not to offer shipping for your order, we will contact you to arrange alternative solutions or a full refund.
• Shipping estimates vs checkout. Final shipping rates are calculated and reflected at checkout only. Any quotes or estimates provided prior to checkout, such as via our shipping calculator, are indicative estimates only.
• Delivery instructions and authority to leave (ATL). While you may enter specific delivery requests in the Notes section on the cart page, we cannot control or guarantee the delivery protocols of our third-party courier partners.
• Delayed or damaged transit. If an item is delayed or damaged in transit, we recommend contacting the delivery carrier directly using your tracking details for the fastest resolution. If they fail to resolve the issue to your satisfaction, please reach out to us.
• Biosecurity and interstate restrictions (WA and TAS). Due to strict biosecurity regulations, Western Australia (WA) and Tasmania (TAS) have rigid restrictions on livestock. If you are ordering from these states, we strongly recommend contacting us before submitting your order. Almost all dry stock is unaffected.
• Incorrect address and redelivery fees. Please double-check your shipping details at checkout. If a package is returned to us or requires redelivery due to an incorrect or incomplete address, any additional courier fees incurred will be at the customer's expense.
• P.O. Boxes and Parcel Lockers. We are unable to deliver bulky items or live orders to P.O. Boxes or Australia Post Parcel Lockers. Please provide a physical residential or business address at checkout.
• Processing vs transit times. We pack your items and have them ready for shipping within 24 hours, Monday to Friday. Pick-up times and general delivery times are controlled by the delivery provider and there is little we can do to influence this. We provide tracking on every order to assist in keeping you informed about the status of your delivery.
• Extreme weather holds. To ensure the safety of live shipments, we reserve the right to temporarily hold livestock or plant orders during periods of extreme weather or natural disasters. We will contact you immediately if your order is delayed for this reason.